Frequently asked questions
Everything you need to know about booking, payment, pickup and documents. Can't find your answer? Message us on WhatsApp or by email.
How do I book online?
Choose your dates and pick-up/drop-off locations, compare the available models with the real total price, upload your documents and pay securely online: the confirmation arrives immediately by email.
Can I cancel or change my booking?
Cancellation is free with a full refund up to 72 hours before pickup. Within the last 72 hours the booking is non-refundable. For changes to dates or vehicle, write to us: we'll find the best solution.
Why do some cars require more notice?
Some vehicles from our partner network can be booked online at least 7 days in advance. For closer dates contact us directly: we'll check availability for you.
How do I pay?
For short rentals you pay the full amount online by card when you book: the price you see is the price you pay, with no surprises at handover. For long-term rentals you pay the first month online and then month by month.
How does the security deposit work?
The amount shown on the vehicle page is charged (card or bank transfer) before handover and refunded on return if the vehicle comes back undamaged; in case of damage it is retained up to the excess.
When is the deposit available again?
The hold is released at drop-off and is usually available again on your card within 5-10 business days, depending on your bank's processing times.
Where do I pick up and return the car?
At one of our locations or at your address: we deliver and collect wherever you prefer, with a transparent per-km rate (round trip from the office) shown right from the search results.
How does fuel work?
You return the vehicle with the same fuel level as at handover; otherwise the missing fuel is charged.
How many kilometres are included?
Included km depend on the contract and rental duration and are shown on the vehicle page; at checkout you can prepay extra km at half price.
What happens if I return the car late?
Let us know as soon as possible: small hiccups can be managed. However, returning the car after the agreed time may incur the charge set out in the contract, as another customer may be waiting for it.
Which documents do I need to rent?
A valid ID and driving licence (front and back): you upload them online during the booking, no waiting at the counter.
Is there a minimum age to rent?
It depends on the vehicle: any minimum age is shown on the vehicle page and checked before confirmation. A valid driving licence is required in any case.